Terms of Service

Welcome to Izzieye! By using our website and placing an order with us, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before making a purchase or using our website. If you do not agree with any of the terms listed here, you should not use this site.

1. General Conditions

• Acceptance of Terms:
  By accessing and using izzieye.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy and Refund Policy.

• Changes to Terms:
  Izzieye reserves the right to update, modify, or change these Terms of Service at any time. Any changes will be posted on this page with the updated "Last Revised" date. We encourage you to review this page regularly for any updates.

2. Products and Services

• Prescription Lenses:
  Izzieye sells prescription and non-prescription contact lenses. All prescription lenses require a valid prescription and may be subject to verification. We recommend that you consult with a licensed optometrist or ophthalmologist before purchasing any contact lenses.

• Product Availability:
  While we strive to ensure product availability, we cannot guarantee that every product shown on our site will be available at all times. If an item you ordered is out of stock or unavailable, we will notify you and offer alternatives or a full refund.

3. Account Registration and Security

• Account Creation:
  To make purchases or use certain features on our site, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process.

• Account Responsibility:
  You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities under your account. If you suspect any unauthorized use of your account, please contact us immediately.

4. Orders and Payments

• Order Acceptance:
  All orders are subject to acceptance and availability. Once your order is placed, we will send you a confirmation email. This does not mean your order has been accepted, as it is still subject to verification and availability.

• Payment:
  You agree to pay the full price for any products ordered through the site. Payments are processed via secure payment methods such as credit/debit cards, PayPal, or other approved payment methods.

• Currency:
  All transactions on the site are processed in 7 days, unless otherwise indicated. Please check your payment method for conversion fees or international charges.

5. Prescription Verification

• Prescription Requirement:
  All contact lenses purchased from Lumeelens.com require a valid prescription. By submitting your order, you confirm that the prescription information provided is accurate.

• Verification Process:
  Prescription verification is mandatory before your order is processed. If there are any issues with your prescription, we will contact you directly to resolve them. We may require additional information or verification from your eye care professional.

6. Shipping and Delivery

• Shipping Rates:
  Shipping charges are calculated at checkout based on your location and the shipping method selected. Please note that customs or import duties may apply for international orders.

• Delivery Times:
  Delivery times vary depending on the shipping method and destination. We do our best to process and ship orders within 3 days, but please note that delivery times are not guaranteed and may vary.

• International Orders:
  If you are ordering from outside our primary shipping zone, you are responsible for any customs duties, taxes, or fees imposed by your country.

7. Returns and Refunds

• Refund Policy:
  Our Refund Policy outlines the conditions under which returns and refunds are accepted. Please refer to our Refund Policy for more details on how to request a return or refund.

• Defective or Incorrect Products:
  If you receive a defective, damaged, or incorrect product, please contact us within 7days to initiate a return or exchange.

8. Intellectual Property

• Ownership:
  All content on Lumeelens.com, including but not limited to text, images, graphics, logos, trademarks, and software, is owned by Lumeelens or its licensors and is protected by copyright and intellectual property laws.

• Usage Restrictions:
  You may not copy, reproduce, distribute, or use any content from our website without prior written permission from Lumeelens, except as permitted by applicable law.

9. Limitation of Liability

• No Warranty:
  Lumeelens provides our products and services "as is" without warranties of any kind, either express or implied. We do not guarantee the accuracy, completeness, or reliability of any information provided on our site.

• Limitation of Liability:
  Lumeelens is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services, including loss of data, business interruption, or personal injury.

10. Governing Law and Disputes

• Governing Law:
  These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the relevant country.

• Dispute Resolution:
  If a dispute arises, we encourage you to contact us first so that we can attempt to resolve it amicably. If a resolution cannot be reached, we may proceed to formal dispute resolution methods.

11. Contact Us

If you have any questions about these Terms of Service or any other concerns, feel free to contact us at:

Lumeelens Customer Support
Email: clientservice@izzieye.com