FAQ
1. What is Izzieye?
Izzieye is an independent online store specializing in high-quality, stylish, and comfortable colored contact lenses (circle lenses). We offer a wide range of designs to enhance your natural beauty and help you express your unique style.
2. Are your contact lenses safe to use?
Yes, all our contact lenses are FDA-approved or CE-certified, ensuring they meet strict safety and quality standards. We prioritize your eye health and only source products from reputable manufacturers.
3. Do you offer prescription lenses?
Yes, we offer both prescription and plano (non-prescription) lenses. During checkout, you can select your preferred option and provide your prescription details if needed.
4. How do I choose the right lens size?
Our product pages include detailed information about the diameter, base curve, and water content of each lens. If you're unsure, consult your eye care professional for guidance.
5. How long does shipping take?
Shipping time varies by region:
US / Canada: 7-12 business days
UK / Europe: 7-15 business days
Australia: 7-12 business days
Other regions: 10-20 business days
Tracking information will be sent to your email once your order is shipped.
6.Where do you ship from?
We ship from our fulfillment centers in Asia. This allows us to offer lower prices and stable inventory for global customers.
7.Will I be charged customs fees?
Most orders pass without additional fees, but local customs regulations vary. Any potential import duties are the customer’s responsibility.
8. What is your return policy?
We accept returns within 14 days of purchase, provided the product is unopened and in its original packaging. Please refer to our Returns & Exchanges page for more details.
9.Do you offer refunds?
We offer refunds only for orders with clear, verifiable product quality issues (e.g., damaged, defective, or incorrect items).
Because contact lenses are medical-grade products, we cannot accept returns for:
Change of mind
Wrong color chosen
Wrong prescription chosen
Opened or tried-on lenses
10.What should I do if my item is damaged or defective?
Please contact our support team within 7 days of delivery with:
Order number
Photos or video of the issue
Unopened product condition (if applicable)
We will verify the issue and provide a replacement or refund depending on the situation.
11.My package is delayed. Can I get a refund?
If the order is still in transit and within the expected time window, we cannot issue a refund.
If the package is lost or undelivered after the carrier confirms an issue, we will assist with reshipment.
12.Can I change or cancel my order?
Orders can be changed or cancelled anytime before shipment.Simply check whether your order has been shipped yet.
13.I entered the wrong address. What can I do?
If the order has not shipped yet, we can update your address.
If the package is already shipped, we cannot change the address or refund the order.
14.How long can I wear the lenses?
Most of our lenses are designed for daily wear up to 8 hours.
Please do not sleep, swim, or shower while wearing contact lenses.
15.Can beginners wear your lenses?
Yes. Our lenses are soft and beginner-friendly.
However, if you feel discomfort, dryness, or irritation, remove the lenses immediately.
16. Can I wear these lenses if I have sensitive eyes?
Yes, we offer lenses with high water content and breathable materials suitable for sensitive eyes. However, we recommend consulting your eye doctor before use.
17. How should I store the lenses?
Use fresh contact lens solution every time and clean the case regularly.
18.Can I wear colored lenses daily?
Yes, if quality is good, prescription is correct, replacement cycle is followed, hygiene is maintained, daily wear ≤8–12 hours, and eyes are checked regularly.
19.Can I sleep with lenses on?
Not recommended. Sleeping reduces oxygen and tear metabolism, increasing risk of infection or discomfort. Remove lenses before sleeping.
20. How can I contact customer support?
You can reach us via email at clientservice@izzieye.com or through our Contact Us page. Our team is available to assist you with any questions or concerns.