Prescription Verification

At Izzieye, your eye health is our top priority. To ensure that you receive the highest quality and safest contact lenses, we require all customers to verify their prescription before placing an order. This process is essential to ensure your lenses are perfectly suited to your eyes.

Why Do We Require Prescription Verification?
Contact lenses are medical devices, and wearing the incorrect prescription can result in discomfort, eye strain, and even long-term damage to your eyes. By verifying your prescription, we ensure that the lenses you order meet your specific needs for both comfort and safety.

How the Prescription Verification Process Works:

1. Place Your Order:
   Select the lenses you want to purchase and proceed to checkout. You’ll be asked to enter your prescription details during checkout.

2. Submit Your Prescription:
   During checkout, you’ll be prompted to upload a copy of your prescription or provide the prescription information, including:

   • Your eye doctor’s name and contact information.
   • Your prescription details (sphere, cylinder, axis, and any other relevant data).

3. Our Team Reviews Your Prescription:
   Once we receive your prescription, our team will verify the details. This may take up to 24-48 hours, depending on your eye doctor’s response time. If there are any discrepancies or if further clarification is needed, we’ll contact you directly.

4. Prescription Confirmation:
   Once your prescription is confirmed, your order will be processed and shipped. If we’re unable to verify your prescription or if additional information is needed, we’ll notify you as soon as possible.

Need Help with Your Prescription?

If you have any questions or need assistance with your prescription, our customer support team is here to help. You can reach us at clientservice@izzieye.com or through our live chat.

Important Notes:

• Prescription verification is a mandatory step for all contact lens purchases.
• Contact lenses should always be fitted by a licensed optometrist or ophthalmologist.
• Prescription verification applies to both new and re-order customers.